Returns & Refund Policy
Last Updated: June 24, 2026
Thank you for shopping with Quantiva. Customer satisfaction is important to us. Please read our Returns & Refund Policy carefully before placing an order.
1. Order Cancellation
Orders may only be canceled before they have been processed or shipped. Once an order has been processed or dispatched, it can no longer be canceled.
2. Returns
Because our products are shipped directly from our fulfillment partners, we generally do not accept returns for:
* Change of mind
* Buyer's remorse
* Ordering the wrong product
* Ordering the wrong size or color
* Accidental purchases
Please review all product information, measurements, specifications, and images carefully before completing your purchase.
3. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.
To help us resolve your complaint quickly, please send an email to quantivasstore@gmail.com with the following information:
* Your order number
* A description of the issue
* Clear photos of the product
* Photos of the shipping package
After reviewing your claim, Quantiva may, at its sole discretion:
* Send a replacement item
* Issue a partial refund
* Issue a full refund
No physical return may be required depending on the circumstances.
4. Lost Packages
If your package is confirmed as lost during transit, we will investigate the shipment with the carrier.
If the package cannot be located, we will provide an appropriate resolution, which may include a replacement or refund.
5. Delivered but Not Received
If the carrier confirms that a package was successfully delivered to the shipping address provided by the customer, Quantiva is not responsible for packages that are lost, stolen, or misplaced after delivery.
Customers are encouraged to contact the shipping carrier or local authorities if necessary.
6. Refund Processing
Approved refunds will be issued to the original payment method.
Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.
7. Non-Refundable Situations
Refunds will generally not be provided for:
* Incorrect shipping information provided by the customer
* Failure to collect the package
* Normal shipping delays beyond our reasonable control
* Minor variations in color, packaging, or appearance caused by different screen settings or manufacturing batches
8. Contact Us
If you have any questions regarding your order or this policy, please contact our customer support team.
Email: quantivasstore@gmail.com
We are committed to responding as quickly as possible and providing fair solutions whenever an issue occurs.